The allegations read: [customer] alleges jason ryan oestreicher signed her up for investments she did not want and subjected her to a 15 year surrender period. [customer] alleges that oestreicher did not explain the products to her, including surrender periods and fees, and that she did not realize there were surrender fees involved. She also complains that her investments were not profitable enough and stated she was not satisfied with the investment advisory program. [customer] wants to be able to withdraw her funds without the surrender fees required by her plan. [customer's] annuity application was received in the home office on 12/20/2013.