The allegations read: Customer alleges have instructed registered rep. Keith carter to reposition portfolio in april 2008 and that registered rep. Did not follow instructions until june 2008, which resulted in a loss in her investments. Mr. Keith carter states customer was concerned over market conditions but in doubt as to whether or not she wanted to adjust allocation within her accounts to a more conservative approach. Mr carter did not provide trading instructions to jh until customer confirmed her decision. Which was during conversations held june 19, 2008. Mr. Carter relayed his customer's instruction to adjust the allocation to mfc global lifestyle conservative strategy ( from balanced strategy) the next business day, june 20, 2008. Customer received confirmations of these trades and two quarterly statements after her instructions were followed however did not express dissatisfaction with the allocation or other concerns. Customer is aware that investments have no guarantee and there is a risk of loss of principal however chose to remain invested. The market continued to disappoint therefore she personally moved both accounts into the money market following receipt of the 3rd quarter statements which she alleges show a $9,000 loss; this is a loss of market gains as opposed to loss of principal. To date the actual combined loss of principal between both contracts is $1625 however we do not feel mr. Carter is responsible as he acted in a timely manner in accordance to customer's instructions.
